Dubai - Dubai Visa And Marhaba Services at Dubai Airport

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1. very bad experience
2. I had a very bad experience with Marhaba. When I reach Dubai no one was waiting upon arrival, few steps from Marhaba counter an Egyptian lady was standing with my name and she took me to the counter gave me a form to fill, she didn't even bother to give me a pen or offer a chair to sit and write. She took the visa fees and disappeared. A gentleman came took me to the ques, he was coming and going showing discomfort to do his job. When I stamped the visa he asked me to go to the free shop first as luggage will be late and I never saw him again. I don't know why I paid the AED 150 for? to meet angry birds? 
   this was on Friday 26/12/2014 arriving from Kuwait to Dubai by EK 856 at 12:35, request No. M4389954. I would appreciate receiving a reply.